What to expect when you contact the LBSU Advice Service:
Have a read of our FAQs before contacting us in case your question can be answered there.
If you can’t find the answer you’re looking for then get in contact with us via our contact form.
Please make sure you give as much information as possible about your query as well as attaching copies of any relevant documentation (including emails). This all helps us to ensure we are advising you accurately and will mean you get a detailed response rather than us getting back to you asking for more information.
We always aim to get back to you as soon as possible but we are a small team and that means that when we are busy or have particularly complex cases to deal with it might take us a little longer to get back to you. We aim to reply to all contacts within 3 working days from receipt.
We will always try to reply to you in the way in which you have asked us to on the form but this isn’t always possible and sometimes we might have to email you if we have no teams/phone appointments available before any deadlines you have made us aware of.
We will review all the information you have provided to us and then get back to you with any options available to you.
If we are unable to advise you on the issue you have contacted us about we will try to signpost you to the most appropriate place.