On making contact with the Students’ Union Advice Service, we will:
Email: You can email your query to us at firstname.lastname@example.org and an Adviser will get back to you. Please try to give as much information as possible relating to your query when you email us.
Drop In to speak to an Adviser: You can call in to see an Adviser during our drop in hours either at City or Headingley Campus. You can find our drop in times here.
Phone to speak to an Adviser: If we have no Advisers available to take your call our reception will take some details from you and pass your information on to us and we will get back in contact with you. If we are unable to get through to you on the phone we will send you an email to let you know we have been unable to get through. If you have provided reception with details relating to your query, we can also send you information that might help. Our number will come up as withheld so keep this in mind when you are waiting for a call back.
Book an Appointment with an Adviser: We have a number of appointments throughout the week at both City and Headingley Campus’ you just need to call 0113 812 8400 and ask to book an appointment with an Adviser and reception will be able to see if there are any at a time that suits you. If not, then they will recommend one of the other ways of contacting us.
A student came in to see an adviser as he had been the victim of an armed robbery while he was working at a bar in Leeds. He still felt pretty shaken up about the incident and had a number of assessments coming up that he didn’t feel able focus on.
In addition to letting the student know where he could seek some emotional and practical support for what he was going through, the student adviser was able to advise him about how to use the University’s Mitigation procedure.
The student had some exams to sit as well as some written assignments to submit. The adviser was able to provide some guidance on requesting to defer his exams and whether to apply for extensions or deferrals for his written assignments.
The adviser advised the student on how to complete the relevant mitigation request forms, what supporting evidence he would need to provide and details of when and where he would need to send his mitigation request to. The adviser provided the student with feedback on a draft of his mitigation request form and supporting evidence before he submitted this to the University.
Once the student’s mitigation request had been considered by his School’s Mitigation Panel he was informed that his mitigation request had been accepted and that he was able to defer all of the assessments he had asked to defer until the next assessment period.