FamilyLine Volunteer // VOLUNTEER FROM HOME

Details Hide[-]

FamilyLine provides telephone, text and email support to adult family members as they go through the trials and tribulations of family life. Service users contact FamilyLine for many reasons, which may include but not limited to parenting, hardship, isolation, relationship breakdown, domestic abuse, immigration, education, disability and additional needs.  
 

  • Are you a good listener with an empathetic approach?  
  • Can you positively communicate with others regardless of their background or circumstance?  
  • Do you have the skills to be able to support others to identify their priorities and find the right solution? 

 
FamilyLine Volunteers are on hand to support the helpline and provide one to one weekly telephone support to service users through Befriending sessions.  
 
We are looking for volunteers who have gained these skills through their own life experiences, whether through personal circumstance or a career. 
 
The volunteers help service users to:  

  • Talk openly about the challenges they face by using a calm and nonjudgmental approach
  • Recognise their own emotional and physical health needs
  • Feel more confident in constructively addressing the behavior of others
  • Manage relationships with members of their family  
  • Manage challenges that cause family breakdown or lead to crisis  Access information about services that can enable their family to live well 

 
 
Responsibilities  

  • To arrange telephone appointments with service users at mutually agreeable time on a weekly basis
  • To be part of a rota system during helpline opening hours 
  • To provide immediate support using a positive, non-judgmental and empowering approach
  • To understand and abide by all relevant Family Action policies and procedures  
  • To keep records of all interactions with service users  
  • To engage with Volunteer Coordinators who will provide ongoing support and assessment of training needs.  
  • Participation in monthly group phone calls and one – one supervision
  • To build trusting relationships with service users, fostering open and honest communication
  • To maintain confidentiality and professional boundaries at all times  
  • To positively promote Family Actions values and if called upon act as an ambassador of the charity 

 
Training and Support:

Volunteering for Family Action is not only personally rewarding, it is also a great opportunity to develop new skills. In addition to the training programme, volunteers are supported throughout their journey by a team of Volunteer Coordinators.   
 
FamilyLine Volunteers are provided with the all the training required to carry out the role, which includes (but is not limited to) using the online system, effective communication and safeguarding legislation and procedure. Volunteers have access to the Family Action staff training relevant to their role.  
 
Volunteers are required to join our telephone group supervision sessions and will have the opportunity to attend volunteer celebrations events.  
 

To find out more;

Email 

Ayse.Hassan@family-action.org.uk

Neil.Candlish@family-action.org.uk

Additional information Hide[-]

Required Role

FamilyLine Volunteer // VOLUNTEER FROM HOME

Key responsibilities

Are you a good listener with an empathetic approach?  Can you positively communicate with others regardless of their background or circumstance?  Do you have the skills to be able to support others to identify their priorities and find the right solution?

Desirable Skills

  • Administration and Clerical
  • Communication
  • Confidence
  • IT, Computers and Web Skills
  • Listening
  • Non-discriminatory
  • Non-judgemental
  • Positive attitude

Skill to gain

  • Administration and Clerical
  • Communication
  • Confidence
  • Interpersonal
  • Listening
  • Mentoring and counselling
  • Office IT (Word, Excel etc)
  • Telephone
  • Time Management

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 01-04-2020

  1.  
  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  1. MORNING
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  1. AFTERNOON
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  1. EVENING
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday
APPLY FOR THIS OPPORTUNITY Back

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up
Registered in England Company Number: 7103465
Registered Charity Number: 1139314