Our primary ticketing site is Native, however we work with many different promoters who use different outlets. Just be sure to use an official primary ticket seller and you’ll be fine!

Our Box Office is only open from the door time stated on your ticket and we do not sell physical tickets from our venue. If you wish to buy in person we recommend Crash Records and Jumbo Records in Leeds City Centre.

You will find us directly in front of you as you enter the venue via Portland Way.

As annoying as seeing a show sold out can be, it normally means that all tickets are gone. Keep an eye on the event though, occasionally a few become available nearer the time. Follow our various social media channels to get the announcements as soon as they happen.

Whilst this is totally at your discretion we do not condone the buying of tickets from touts. Touted tickets don’t help fans, artists or venues – and there’s a chance it might be invalid which would mean we couldn’t let you in. So sticking to reputable sellers is best for everyone.

As reputable as some of these sites appear to be, we cannot 100% vouch for them we’re afraid. Again, your ticket purchased through these outlets may have been cancelled at its original source.

Unfortunately not - refunds only apply to shows that get cancelled or rescheduled. Please therefore make sure you can definitely attend a show before buying tickets!

Every ticket agent will have different arrangements, but these normally cover the cost of fulfilling the order.

Always contact the ticketing agent you purchased through in the first instance. We are unable to find your tickets directly other than via our ticketing site.

You’ll need to pick up your tickets from the aforementioned box office once doors have opened on the day of the show (usually 7pm).

A copy of the booking confirmation (either printed off or on your mobile phone), ID and the debit or credit card you used to buy them.

Just bring a letter of authorisation from whoever booked them for you, stating your name, the booking reference and the last four digits of the card they used to buy them.

Occasionally, some events might need you to prove with photo ID that you’re the person named on the actual ticket. If in doubt call us on 0113 81 28435.

Unfortunately the venue cannot help with this, so always contact your point-of-purchase who will hopefully be able to arrange duplicate tickets for you!

Our venue is fully accessible, but we are continually trying to improve our services and welcome your feedback on how we can be even better!

We would tend to position customers in wheelchairs or who require seating on a raised area within our main events hall, which is on the right as you face the stage. On entering the venue, our friendly security team will be happy to help position you within this space. I must stress this isn’t a specific disability viewing area; however we try our best to ensure you have adequate space around you. For more info on this please feel free to call us on 0113 81 28435.

There is convenient public pay and display Car Park at the Rose Bowl across the road from the venue (for sat nav use LS1 3HB), the car park is split into two sections; directly outside the Rose Bowl there is an open-air car park and there is an underground car park below the Rose Bowl. Both are accessible via Portland Crescent. Blue badge spaces are located in the open-air pay and display car park.

Yes, we have a lift for access.

There is a disabled toilet on the bar level – it requires a radar key that can be obtained from the bar or a member of security if needed.

Of course!

Please call us on 0113 81 28435 and we can go through your requirements.

The safety of our customers, staff and performers is of paramount importance and our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police.

There are lots of things that go on behind the scenes too e.g. training exercises, new security measures – so please be patient if things take a little longer than you’re used to. Our venues are monitored at all times, but please can we ask for your help by arriving in good time as we carry out security searches on entry. If at any time you see or hear anything untoward, please speak to security – we’re here to help.

Please plan ahead and do your best to travel as lightly as possible. As well as cloakroom facilities being limited, searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small (less than laptop size or a small handbag).

We are a fully standing venue. However, we would tend to position customers who require seating due to medical reasons on a raised area within our main events hall, which is on the right as you face the stage. On entering the venue our friendly security team will be happy to help position you wherever you and the rest of your party feel comfortable and arrange seating for you. We must stress this isn’t a specific disability viewing area; however we try our best to ensure you have adequate space around you. Adjacent to the main room where the gig takes place is our bar area which also has seating in it should you require a break from the main room at all.

Our shows are generally All Ages (Under 14’s MUST be accompanied by an adult over 18 / 14+ otherwise), however this can vary show to show and club nights are usually 18+.

Please check your tickets or get in touch if you’re unsure.

If you are lucky enough to look under 25 (even if you're 25 or older) you may be asked for ID.

Your ticket will state what time we open (usually 7pm) and curfews are generally 11pm. Stage times vary depending on number of acts performing, we normally post these out via social channels on the day of a show but are subject to change.

Please bring a full or provisional driver’s licence or a PASS card as ID, and a valid passport will also be fine.

Yes! We charge £1 per item. We recommend where possible you bring as little baggage with you as possible, the cloakroom is intended for coats ideally, not suitcases!

You’ll have to wait until the end of the event to identify your things.

Give us a call to arrange collection at a later date (0113 81 28435) – please note we can’t post items out and will only hold on to left items for as long as space allows!

Sorry but no – please ensure you’re well-fed beforehand as we cannot offer pass-outs either. Free drinking water is available from the bar.

Get in touch, hopefully we have found it! (0113 81 28435)

You can pay on card at the bar and get cashback if you wish. There is no cashpoint in the venue.

We have a dedicated smoking area located near the toilets and cloakroom (the lower ground floor). PLEASE under no circumstances smoke inside, this is against the law and you will be asked to leave. This includes e-cigarettes.

In most cases, yes! We do however offer free ear plugs from the bar should you need them. Exposure to loud music can cause lasting damage to your ears so please always use ear plugs.

Anyone bringing children should be responsible for protecting their little ears – staff will happily provide ear plugs on request.

Non-professional cameras are fine (no large lenses) but please don’t bring iPads or, selfie-sticks because you’ll be asked to leave them in the cloakroom and we can't guarantee their safety!

Sorry, but we don’t do ‘pass outs’ or re-admittance if you leave the building.

Most shows use strobe lighting and smoke effects – if you have any questions regarding this or anything else please speak to a member of staff.

Yes (assuming the band have brought some to sell!) The merch stand is in the bar area of the venue, you’ll see it on the way in.

Of course, if it’s absolutely necessary – speak to security as you enter the building should you need to bring anything to our attention regarding this.

Please don’t be drunk, under the influence of drugs, aggressive or rude. We all want to have a good time and none of these things help us achieve this.

Please don’t be drunk, under the influence of drugs, aggressive or rude. We all want to have a good time and none of these things help us achieve this.

We are located here on the corner of Woodhouse Lane and Portland Way in Leeds City Centre.

Please do not get the venue confused with our Headingley Campus as we are NOT located there.

Ride with Amber Cars, our official taxi partner.

We’re in easy reach of many city centre bus routes, our local ones are numbers 33 and 757 from Caverley Street, Woodhouse Lane, Portland Way and Albion Street.

Leeds Train Station is just 0.7 miles away.

There are several bike racks available at the Rose Bowl car park across the road from the venue.